Customer Service Center

Your Facilities, Logistics and Maintenance Hotline (formerly Service Response Center)


Service Standards

Immediate response to life safety issues and emergencies. Routine work order requests will be sent to the appropriate Facilities and Grounds sections on the day they arrive. Maintenance sections will make every attempt possible to schedule the work within 5 working days. Note: Routine is defined as day to day maintenance that is commonplace tasks, chores, or duties. Major maintenance request such as minor construction will need to be planned and scheduled with annual building and/or grounds maintenance.

Completion time of all tasks is dependent upon the size and scope of the request/project. An estimated timetable and completion date will be given to the customer at the time the maintenance is scheduled. Ensure customer satisfaction. Work Requests should be submitted to the Customer Service Center using the Work Order system, via the internet, by your building representative. The new system is called AiM.

If you have an emergency, please contact the Customer ServiceCenter at 348-6001. The Customer Service Center is staffed M-F from 7:30 a.m. until 4:30 p.m.

The call center will answer calls from 4:30 p.m. until 7:30 a.m. Monday thru Friday, on weekends, and during the holidays when the University is closed. To reach the call center dial 348-6001.

Facilities is funded to execute preventive maintenance and corrective repairs. Examples would include: replace damaged ceiling tiles, building system maintenance and repair (A/C, Heating, Plumbing, and Electrical/Elevator), and grounds care.

The customer (or department) is responsible for requests involving a change in the use of the space. Some examples would be: remodeling, installing equipment, construction of new cabinetry, moving furniture or equipment, and special event charges. Please initiate a Project Initiation Request for an estimate.

If you wish to report a handicap accessibility issue, call our ADA Hotline at 348-5882.